If you joined Kinsie before October 5, 2026, these Terms apply once you accept them in the app, or 14 days after we notify you, whichever comes first.
These Terms are an agreement between you and Kinsie Inc. They cover the Kinsie app, our websites (kinsie.app and m.kinsie.app), Plum, and everything else we offer (together, "Kinsie"). By using Kinsie, you agree to them. If you don't agree, please don't use Kinsie. Our Privacy Policy explains how we handle your information.
Section 16 explains how we'd resolve a dispute, including through arbitration. Please read it.
1. Who can use Kinsie
You need to be at least 13, or older if the law where you live requires it. If you're under 18, a parent or guardian needs to agree to these Terms for you, including your use of Plum. If we learn that someone under 13 has an account, we'll delete it.
2. Your account
You sign in with a code sent to your email, or with Apple or Google. You're responsible for what happens on your account, so keep your email and device secure. One account per person, and please don't share or sell it. If you think someone else is using your account, email contact@kinsie.app.
Keep your skin profile accurate. Your matches, scores and Plum's answers depend on it.
3. What other members can see
Kinsie is a community. Other members can see your profile, reviews, ratings, routines, lists, comments and follows, your % Match with them, and your Skin Profile Labels (skin type, conditions, concerns and sensitivities).
Your diary logs are private unless you share one to your feed. Other members never see your Plum chats. When another member asks Plum about you, Plum only sees what that member could already see.
In Settings, you can turn off your Skin Profile Labels, hide your username on products you submit, and choose who sees your activity.
4. Your content
"Your content" means anything you add to Kinsie, like reviews, ratings, routines, photos, comments, and what you send to Plum.
You own your content. When you add it to Kinsie, you give us permission to use it to run and improve Kinsie, like showing your reviews to other members, summarizing reviews on product pages, and powering matches, scores and recommendations. In legal terms, this is a worldwide, non-exclusive, royalty-free license to host, store, copy, display, adapt and share your content for those purposes, which we can extend to the service providers who help us run Kinsie.
When you delete your content or your account, this permission ends, except for products you submitted, and any photo of them we used (they stay on Kinsie without your name), and information that can no longer be linked to you.
We don't sell your content.
Only post what you have the right to share, and keep it honest. If a brand paid you or gave you the product, say so in your review.
If you send us ideas or feedback, we're free to use them.
5. Your skin and health information
Your skin profile and diary can include health information, like skin conditions, allergies, pregnancy, or photos of your skin. Sharing it is optional, and we'll ask for your permission before collecting it. The more you share, the better Kinsie works for you.
We use it to power your matches, scores and Plum. We never sell it or use it for ads. We only share it:
- with service providers that help us run Kinsie, including our AI provider;
- with other members, through your Skin Profile Labels, which you can turn off, and diary logs you choose to share (section 3);
- when the law requires it;
- with a company that acquires Kinsie, which must keep these same promises.
We may also use information that can't be linked to you, like totals across many members, for research and analytics.
You can edit or delete your health information in the app at any time. Our Privacy Policy has the details.
6. Plum, our AI assistant
Plum answers your skincare questions using AI. It's in beta, so it's free for now with a daily limit, and it will keep changing.
What Plum uses. To answer you, Plum can read your skin profile, routine, ratings, diary logs and photos, your past chats, and what it remembers about you. It can also read other members' reviews and profiles, as you'd see them in the app.
What Plum can change. Plum can remember things you tell it and update your skin profile. You can undo any profile change, and Plum asks before removing a sensitivity, a condition or a pregnancy. You can review and delete what Plum remembers, and change your profile, anytime in the app. Plum can't write reviews, rate products or change your routine.
Plum can be wrong, and it isn't a doctor. Plum's answers are written by AI and can be wrong or out of date, even about you. They aren't medical advice and don't replace a doctor. Check product labels, patch test new products, and see a doctor, dermatologist or pharmacist about medical concerns, pregnancy, or anything serious. In an emergency, call your local emergency number, or if you're in crisis, call a crisis line.
How we use your chats. We use your chats to run Plum, keep it safe and make it better. A small number of authorized Kinsie staff and contractors, who are bound by confidentiality, may review a chat, for example when our safety checks flag a message, when you report an answer, or when we're helping you with an issue. We only use AI providers that agree not to train on your chats, and we don't train AI on them either. You own what you send to Plum, and you're free to use its answers.
Using Plum fairly. Please don't try to trick Plum into breaking its rules, use it for things that have nothing to do with skincare, get around its limits, or share other people's photos or health details without their permission. We may limit Plum for accounts that misuse it.
7. Scores and product information
Scores and badges are estimates, not guarantees:
- Prediction Scores and Plum's suggestions are based on reviews from members and other public sources, sometimes only a few.
- Ingredient Fit and ingredient badges (like Pregnancy Safe) are based on a product's listed ingredients, which can be incomplete or wrong.
- % Match compares your skin profile with other members'.
Product details like ingredients and prices come from members, brands, retailers and other sources, and can be out of date. Always check the label before you use a product. Prices are in US dollars. Some reviews come from other websites; we show them as they are and don't verify them.
8. Affiliate links
Some links to retailers are affiliate links, so Kinsie may earn a commission if you buy something. It never changes your price, and it never affects our recommendations, scores or Plum's suggestions. As an Amazon Associate, Kinsie earns from qualifying purchases.
Purchases are between you and the retailer. We're not responsible for their sites or products.
9. Community rules
Please don't:
- post anything harmful, harassing, hateful, misleading or illegal;
- post sexual or intimate images;
- post fake reviews, or hide that a brand paid you or gave you the product;
- impersonate anyone;
- share other people's personal information or photos without their permission;
- add fake or misleading products or product details;
- spam, including unauthorized ads or affiliate links;
- use bots or scrapers, or use Kinsie's content to train AI models;
- try to hack, break or reverse engineer Kinsie; or
- create extra accounts to get around a limit or ban.
10. Moderation and deleting your account
We moderate Kinsie to keep it safe and honest. Our moderators review content that members report, and we may remove content, limit features, or suspend or close accounts that break these Terms. If you think we got it wrong, tap "Appeal this decision" in the app or email contact@kinsie.app.
You can delete your account anytime in Settings, even while it's suspended. This permanently deletes your profile, reviews, ratings, routines, diary logs, lists, comments, photos, and Plum chats and memories. Products you submitted, and any photo of them we used, stay on Kinsie without your name, and we may keep some information for a limited time, as our Privacy Policy explains.
11. Our app and brand
Kinsie's app, design, logos and features belong to Kinsie Inc. You're welcome to use Kinsie for your own personal, non-commercial use under these Terms, but please don't copy it, resell it, or build on it without our written permission.
12. App Store and Google Play
If you got Kinsie from Apple's App Store:
- These Terms are between you and Kinsie, not Apple.
- Apple isn't responsible for the app, its support, or any claims about it (including product liability, legal compliance, privacy or intellectual property claims).
- If the app fails to meet a warranty that applies, you can ask Apple to refund what you paid for it, if anything. Apple has no other warranty obligation.
- You can use the app on Apple devices you own or control, as the App Store rules allow.
- You confirm you're not in a country under a US embargo and not on a US government restricted list.
- Apple and its subsidiaries can enforce these Terms as third-party beneficiaries.
If you got Kinsie from Google Play, Google Play's terms also apply, and Google isn't responsible for the app.
13. Changes to Kinsie
Features may change, pause or go away over time, especially ones in beta. Kinsie is free today. If we ever add paid features, we'll show you the price first and only charge you if you agree. We can't promise Kinsie will always be available or error-free.
14. Disclaimers
Kinsie doesn't give medical advice. Everything on Kinsie, including reviews, routines, product details, scores and Plum's answers, is general information. Reviews and routines reflect the experiences and opinions of the people who wrote them. Plum's answers and the review summaries on product pages are written by AI and can be wrong. Everyone's skin is different, so a product that worked for your kins may not work for you. Patch test new products, and see a doctor or dermatologist about medical concerns.
Kinsie doesn't make or sell the products you see in the app, and we don't guarantee them.
Kinsie is provided "as is" and "as available", without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose and non-infringement), except where the law doesn't allow us to exclude them.
15. Limits on liability
To the extent the law allows, Kinsie and its team, partners and service providers aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, related to your use of Kinsie. Our total liability for any claim is limited to the greater of what you paid us in the past 12 months or US$100.
This doesn't limit liability that the law where you live doesn't allow us to limit, and it doesn't take away your consumer rights there.
If someone makes a legal claim against Kinsie because of your content, or because you broke these Terms or the law, you agree to cover our resulting costs, including reasonable legal fees, to the extent the law allows.
16. Resolving disputes
Please read this section. It affects your right to go to court.
If you have a problem with Kinsie, email legal@kinsie.app first and give us 30 days to try to fix it.
If we can't, you and Kinsie agree to resolve the dispute through binding individual arbitration with the American Arbitration Association, under its Consumer Arbitration Rules, instead of in court. Either of us can still use small claims court for a claim that qualifies, and either of us can ask a court to stop misuse of intellectual property.
You and Kinsie each give up the right to a jury trial and to take part in a class action. Disputes can only be brought individually.
You can opt out of arbitration by emailing legal@kinsie.app within 30 days of first agreeing to these Terms, with your name, account email, and a note saying you're opting out. If you opted out before, your opt-out still counts. Changes to this section don't apply to disputes that already exist.
If you live outside the United States and your local law doesn't allow this kind of agreement for consumers (for example in Quebec, the EU or the UK), this section doesn't apply to you, and you can bring a claim in your local courts.
17. Changes to these Terms
If we make an important change to these Terms, we'll tell you in the app or by email at least 14 days before it takes effect, unless the law requires it sooner. If you keep using Kinsie after that, you're agreeing to the new Terms. If you don't agree, you can delete your account.
18. The legal basics
- These Terms are governed by Delaware law. If you live outside the US, you also keep the protection of your local consumer laws.
- Some features have extra rules we show you when you use them. Those rules are part of these Terms.
- These Terms, plus those feature rules, are the whole agreement between you and Kinsie.
- If part of these Terms can't be enforced, the rest still applies.
- If we don't enforce something right away, we can still enforce it later.
- We may transfer these Terms if Kinsie is sold or merges with another company. You can't transfer yours.
- Parts of these Terms that should continue after your account closes will, including sections 4, 14, 15 and 16.
- We're not responsible for delays caused by things outside our control.
19. Contact
Kinsie Inc.
54 State Street, Suite 804, Albany, NY 12207
Legal: legal@kinsie.app
Support and appeals: contact@kinsie.app