This policy explains what Kinsie Inc. collects, how we use it, and your choices. It covers the Kinsie app, our websites (kinsie.app and m.kinsie.app), and Plum, our AI assistant.
The short version
- We never sell your information.
- We ask before collecting health information, and you can delete it anytime.
- We don't train AI on your Plum chats.
- You can delete your account, and almost everything with it, in Settings.
1. What we collect
What you give us
- Your account: email, name, username, profile photo and bio. You sign in with an email code, Apple or Google, so we never have your password.
- Your skin profile: things like skin type, concerns, conditions, sensitivities, pregnancy or menopause, age range, skin tone, gender, budget, and city and country.
- Your diary: how your skin is doing, notes, photos, mood, and things like sleep, stress or your period.
- What you post: reviews, ratings, routines, lists, comments, and products you submit.
- Your Plum chats: your messages, photos you attach, and your feedback on answers.
- Anything you send us, like support emails or reports.
What we collect automatically
- How you use Kinsie: your device type, app version, time zone, IP address, and what you view, search and tap. This can include answers from your skin profile, like your skin type.
- Crash reports, which the app sends when something goes wrong so we can fix it.
- On our web app, we use your browser's storage to keep you signed in and to understand how the app is used. We don't use advertising cookies, and our website kinsie.app doesn't use cookies at all.
We don't collect your precise location or your contacts.
From others
- Apple or Google, if you sign in with them (your name and email).
- Product details and reviews from retailers and other websites.
2. Your health information
Your skin conditions, sensitivities, pregnancy and other special conditions, diary entries, skin photos, and anything you tell Plum about your health are health information. We treat it with extra care:
- We ask for your permission before collecting it.
- We only use it to provide the features you use, like your matches, scores and Plum.
- We never sell it or use it for ads.
- We only share it with service providers that help us run Kinsie, with other members through your Skin Profile Labels (which you can turn off) and diary logs you choose to share, when the law requires it, or with a company that acquires Kinsie, which must keep these same promises.
- You can see, edit or delete it in the app, and withdraw your permission anytime by emailing us or deleting your account. Deleting a detail in the app stops it being used for your matches, but a private record of the change stays until you delete your account or ask us to remove it.
- We don't use facial recognition or create biometric identifiers from your photos.
If you live in Washington, Nevada or another state with a consumer health data law, see our Consumer Health Data Privacy Policy.
3. How we use it
- To run Kinsie, including your matches, scores, kins, recommendations and Plum.
- For AI features: Plum's answers, summarizing reviews, and identifying products from photos you scan (we delete scan photos right after).
- To keep Kinsie safe, including moderation and safety checks on Plum messages.
- To improve Kinsie, including fixing bugs and reviewing feedback on Plum's answers.
- To contact you: sign-in codes, notifications (you can turn them off) and important account updates.
- For research, using aggregated or de-identified data that can't be linked to you.
- To follow the law and enforce our Terms.
4. Plum
To answer your questions, Plum uses your skin profile, routine, ratings, diary (including photos when you ask how your skin looks), past chats, and what it remembers about you.
Plum runs on AI models from our cloud provider, under contract. We only use AI providers that agree not to train on your chats. Our provider may keep messages for a short time to detect abuse.
Your chats and what Plum remembers stay until you delete them. A small number of authorized Kinsie staff and contractors, who are bound by confidentiality, may review a chat, for example when a message is flagged, when you give feedback on an answer, or when they're helping you with an issue.
5. Who we share it with
- Other members see your profile, posts and % Match with them. Your Skin Profile Labels (skin type, conditions, concerns and sensitivities) show on your profile unless you turn them off in Settings, your diary logs stay private unless you share one, and other members never see your Plum chats.
- Service providers that help us run Kinsie, under contract, for hosting, AI, analytics, crash reports, email, push notifications and sign-in.
- Affiliate networks and retailers, when you open a retailer link. Networks like Rakuten Advertising use cookies to track the click and any purchase, so the retailer can pay Kinsie a commission. They collect this under their own policies, and we don't send them your name, email or account details. You can clear or block cookies in your browser to stop it. See Rakuten Advertising's privacy policy.
- When the law requires it, or to protect people's safety.
- A company that acquires Kinsie, which must keep the promises in this policy.
We may work with advertising partners, like Meta, to measure and improve our marketing. We never share your health information with them, and we don't sell your information.
6. How long we keep it
We keep your information while your account is open. When you delete something, we delete it too, but keep a private record of what changed, like earlier skin profile answers, ratings and reviews, so Plum can tell you what you had before. It isn't shown to other members, and it's deleted with your account, or sooner if you ask us. Deleting your account (in Settings, even while suspended) removes your profile, posts, diary, photos, Plum chats and memories, and analytics data.
We only keep a few things longer, and only as long as we need them:
- products you submitted, and any photo of them we used, without your name;
- backup copies, until they're cleared on their regular schedule;
- short-lived technical records, like crash reports;
- records the law requires, or that we need for safety or legal claims.
7. Your choices and rights
You can change most things yourself in the app: edit your profile, turn Skin Profile Labels on or off, choose who sees your activity, turn off notifications, and delete posts, diary entries, chats, Plum's memories or your whole account.
You can also email legal@kinsie.app to:
- get a copy of your information;
- correct or delete it;
- withdraw your permission for health information;
- ask who we've shared it with;
- appeal a decision about your request.
We'll confirm it's you first, and we won't treat you differently for asking. See Your Privacy Rights for more.
8. Security
We protect your information with encryption and limit who at Kinsie can access it. No system is perfectly secure, so if something ever goes wrong and it affects you, we'll let you know as the law requires.
9. Where your information is stored
Kinsie is based in the US, and your information is stored and processed there. If you live somewhere else, like Canada, your information is transferred to the US, and US law applies to it.
10. Children and teens
Kinsie is for people 13 and older. If we learn that someone under 13 has an account, we'll delete it. Members under 18 need a parent or guardian's permission.
11. Changes and contact
If we make an important change, we'll tell you in the app or by email first. Questions? Contact our Privacy Officer at legal@kinsie.app, or write to Kinsie Inc., 54 State Street, Suite 804, Albany, NY 12207.